Upcoming Workshops
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Our Unique Training Solutions
Why Choose Maple Leaf Training?
Learn more about our team’s experience, training, and the values that drive our training company forward. Discover how our commitment to nationwide service, unwavering dedication to reaching every corner, and a unique specialization in supporting indigenous communities set us apart.
We provide a welcoming and enjoyable learning environment that uses visual, auditory and kinesthetic techniques. This ensures an effective and lasting understanding of the material.
All instructors are highly qualified with a wealth of educational and professional experience. With backgrounds in government, healthcare, law enforcement, social work and administration, their passion and expertise are evident in every training session.
We are committed to serving clients nationwide. Our team is prepared to travel to any location, regardless of isolation or distance. Specializing in serving indigenous communities, all staff have experience living/working in isolated communities with additional training on indigenous history and culture.
We customize our workshops to your unique needs. Dates, timing, and material focus are chosen by you. We can also incorporate policies, procedures, forms and scenarios for activities. The sky is the limit!
Success is a Skill – Let Us Be Your Guide
Have A Look At Our Most Popular Courses
Skills for the Administrative Assistant
The heart of any organization, business or office is the administrative staff. Administrative assistants are responsible for managing the office environment…
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Skills for the Administrative Assistant
Learning Objectives
In this workshop, you will learn how to:
o Present a professional image at work.
o Self-manage to become more effective and efficient.
o Communicate effectively using body language, questioning, listening and being more assertive.
o Manage stress by controlling your workload and prioritizing tasks.
o Recognize and manage conflict and deal with difficult people.
Course Overview
1. Personal Best, Professional Best
First, we will discuss the importance of our professional presence at work, including accountability, attitude, and audience.
2. Putting Others at Ease
This session will cover effective communication skills and strategies to make others feel comfortable.
3. Distorted Thinking
During this session, we will cover how our thoughts influence our results and cognitive distortions. We will discuss strategies for recognizing negative thinking and overcoming these thought patterns.
4. The Steps to Feeling Good
This session will discuss actions and behaviours we can adopt to contribute to a healthy and balanced life.
5. Understanding Assertiveness
We must understand assertiveness to act assertively. In this session, we will discuss assertiveness and how it relates to our confidence and performance at work.
6. Improving your Assertiveness Skills
In this session, we will learn about tools and techniques to improve your assertiveness and deal with challenging issues in the workplace.
7. Communication Skills
In this session, we will cover communication barriers, strategies to overcome them, and various forms of workplace communication. We will also introduce minute-taking, covering the basics to prepare participants for taking on this role.
8. Asking and Listening
In this session, we will discuss active listening and the different types of questions we can use to facilitate effective communication.
9. Non-Verbal Messages
Body language plays a vital role in our communication; in this session, we will discuss what our body language says about us and others and how to use it appropriately to deliver our message.
10. Writing Skills
This session will discuss the four Cs of good writing, tips, and tricks to improve grammar, punctuation and proofreading.
11. Getting Ahead
It is important to help yourself in moving forward in your career. This session will discuss how to feel more secure in your job, tools to assist you in your work, and working with your supervisor to ensure your success.
12. Self-Management
In this session, we will explore various tools that can help you enhance your productivity and efficiency at work. We will discuss techniques and routines that enable you to effectively manage your time, stay organized, and prioritize tasks.
13. Setting Goals
This session will cover setting specific, measurable goals and overcoming obstacles.
14. Working as a Team
We will discuss the critical traits of a high-performing team, the significance of such a team, and your role in maintaining a positive team dynamic.
15. Working with Difficult People
This session will cover techniques for dealing with difficult people and recognizing and resolving conflict.
16. Learning to Say No
In this session, we’ll discuss the appropriate times and ways to say no. This will help reduce stress and burnout while maintaining workplace boundaries and respect.
17. Dealing with Stress
In the final session, participants will learn how to identify and handle stress efficiently, including strategies for managing stress in both professional and personal settings.
18. Workshop Wrap-Up
Students can ask questions and fill out an action plan at the end of the day.
Minute Taker Workshop
No matter who you are or what you do at work or in the community, you will likely be involved in meetings. Meetings are costly, whether held in a company boardroom or at the local coffee shop…
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Minute Taker Workshop
No matter who you are or what you do at work or in the community, you will likely be involved in meetings. Meetings are costly, whether held in a company boardroom or at the local coffee shop. Three ingredients are necessary to ensure that arrangements are productive and worth the expense: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that the meeting may only have occurred if accurate minutes had been recorded. After this two-day workshop, you will understand your role and responsibilities as a minute-taker and the best techniques for producing minutes that include all the essential information.
Learning Objectives
In this workshop, you will learn how to:
o Develop essential minute-taking skills, including listening, critical thinking, and organization.
o Resolve many of the complaints that affect minute-takers.
o Write minutes suitable for formal meetings, semiformal meetings, and action minutes.
o Prepare and maintain agendas and a minute book.
Course Overview
1. The Role of a Minute Taker
To begin, participants will discuss the role of a minute taker. They will also explore common problems and solutions in small groups.
2. The Skills of a Minute Taker
Next, participants will learn about a minute-taker’s three essential skills: listening, critical thinking skills, and good organization techniques.
3. Meeting Agreements
This session will discuss meeting agreements and give participants three templates to take away and customize.
4. Minutes Styles
During this session, participants will examine samples of three types of minutes: formal, informal, and action.
5. What Do I Record?
Next, participants will learn what to record during a meeting.
6. Techniques for Preparing Minutes
This session will give participants the tools for creating minutes, including organization methods, techniques for writing drafts, and proofreading tips.
7. Taking Minutes in an Interactive Meeting
During this session, participants will learn how their role as a minute-taker will be different in an interactive meeting.
8. The Minute Book
Participants will learn how to build and maintain a minute book.
9. In-Camera Minutes
In this session, we will discuss how to take in-camera minutes, store them and what you need to be aware of before going “In Camera” as a Minute Taker.
10. How To Set up Your Position
This session will cover how to set up your position as a New or Seasoned Minute Taker. We will also share tools, applications, and templates to help you in your role.
11. Workshop Wrap-Up
Students can ask questions and fill out an action plan at the end of the day.
Writing Reports and Proposals
Effective writing skills are crucial for professionals, particularly when it comes to writing reports and proposals. Communicating ideas effectively through clear and persuasive language is a vital skill…
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Writing Reports and Proposals
Learning Objectives
In this workshop, you will learn how to:
o Locate appropriate funders that will meet your needs.
o Write clearly, concisely, and persuasively.
o Review your work to ensure it is complete and correct.
o Avoid mistakes that lead to unsuccessful applications.
o Plan and deliver a successful proposal and report.
Course Overview
1. Basics of Grant/Proposal Writing
To begin, we will discuss the basics of grants and proposal writing, including the steps to applying and maintaining a grant contract, crucial questions to ask yourself before applying and tools and applications to assist you and your team in this role.
2. Sources of Funding
Next, we will discuss the different types of funders available and who they tend to fund. We will cover several funders that you and your organization can tap into.
3. Funder Selection
This session will cover the importance of matching the funder’s criteria and give participants time to practice using the tools we covered for finding funding sources.
4. Types of Proposals
Next, participants will learn about the most frequently used types of proposals and examine real-time examples.
5. Writing the Proposal
In this session, we will break down the ten steps of proposal writing and the key elements of a proposal. This includes defining the need, desired results, resources, activities, evaluation, sustainability, budget, executive summary, introduction, conclusion, and appendices.
6. Additional Proposal Information
To wrap up the proposal writing portion of the workshop, this session will cover the use of persuasion in your writing, reasons for rejection and commonly requested grant attachments.
7. The Stages of Report Writing
As we begin the reporting section of the workshop, this session will cover the stages of writing a report.
8. The First Stage: Investigating
Next, we will discuss the investigative stage of reporting in this session. This will include defining the purpose of your report, how to collect and organize your evidence and what to include and exclude.
9. The Second Stage: Planning
During this session, we will review different report formats, help you select the best presentation method for the information you want to convey and guide you in creating an outline.
10. The Third Stage: Writing
During this session, you will learn about nine essential writing rules that can enhance the quality of your written work.
11. The Fourth Stage: Revising
The final stage of report writing is revising. In this session, we will cover the four Cs of good writing and share templates to assist you. We will also navigate potential funders’ criteria and reporting requirements.
12. Using Headings, Charts and Graphs
In this session, we will discuss enhancing your reports and proposals by adding elements like headings, charts, and graphs. We will provide examples and tutorials on how to build and incorporate these elements into your documents.
13. Giving Credit
In our final session, we will discuss the importance of referencing your work, provide guidance on how to do so, and offer research tools to simplify the process.
14. Workshop Wrap-Up
Students can ask questions and fill out an action plan at the end of the day.
Customer Service
How a business interacts with its customers is crucial to its long-term success. Developing a customer service approach reinforces the company’s values, strengthens the company’s image, and helps attract customers…
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Customer Service
Learning Objectives
In this workshop, you will learn how to:
o Demonstrate a customer service approach.
o Evaluate your behaviour and the effect it has on others.
o Demonstrate confidence and skill as a problem solver.
o Apply techniques to deal with demanding customers.
Course Overview
1. What is Customer Service?
This session will define customer service and introduce the six elements of customer service, which will form the basis of this workshop. Participants will also learn about the first element: a customer service focus.
2. Who Are Your Customers?
Customers in most organizations and agencies take two forms: internal and external. This session will look at both types of customers and all customers’ basic needs.
3. Meeting Expectations
This session will focus on the critical areas that customers have expectations for.
4. Pre-Assignment Review
Next, participants will review the answers to the pre-assignment, which asks questions about common customer service assumptions.
5. Setting Goals and Targets
During this session, we will look at setting long- and short-term goals and creating a personal vision.
6. The Second Critical Element – Defined in Your Organization
In this session, participants will consider what the organizations expectations are of them and how to ensure that those standards align with what customers expect.
7. The Third Critical Element – Given Life by the Employees
Next, participants will explore why customer service must be a philosophy that all employees practice.
8. The Fourth Critical Element – Be a Problem Solver
We will look at a six-step plan for solving problems. Then, participants will role-play the program.
9. Seven Steps to Customer Problem Solving
Next, we will look at a plan to solve customer service problems. Then, participants will practice using the program in a role-play. We will also look at a six-step process that you can use to turn unhappy customers around.
10. The Fifth Critical Element – Measure It
The only way to know what’s going right and wrong is to measure regularly. This session will give participants some ideas for measuring customer service.
11. The Sixth Critical Element – Reinforce it
Next, participants will learn ways to keep a strong customer service focus. We’ll also share some powerful phrases to help you build a positive image.
12. Communication Skills
This session will introduce participants to critical communication skills, including empathy, body language, asking questions, and listening.
13. Telephone Techniques
This session will look at an ideal telephone call, from the greeting to the conclusion. We will also look at everyday situations, such as placing a caller on hold and taking a message.
14. Dealing with Difficult Customers
During this session, we will discuss strategies for reducing conflict, dealing with difficult callers, and building client relationships.
15. Dealing with Challenges Assertively
There are many types of unexpected challenges that we encounter every day. Participants will work in small groups to develop responses to some of these issues.
16. Reflective Practice
Participants will learn how to conduct a reflective practice to improve their work.
17. Dealing with Stress
In the final session, we will offer some quick, easy ways to destress anywhere, at any time.
18. Workshop Wrap-Up
Students can ask questions and fill out an action plan at the end of the day.
Effective Communication
The ability to communicate effectively is crucial for both our personal and professional success. Employing active listening, assertive speaking, strategic questioning, and utilizing nonverbal cues can significantly impact our ability to influence and inform others…
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Effective Communication
Learning Objectives
In this workshop, you will learn how to:
o Identify your communication strengths and areas for improvement.
o Recognize communication barriers and the strategies to overcome them.
o Understand what your nonverbal messages are telling others.
o Listen actively and empathetically to others.
o Ask the right questions to get the information you require.
o Deal with difficult situations and act assertively.
Course Overview
1. Creating Positive Relationships
During this session, participants will explore ten ways to build positive relationships, including uplifting messages.
2. Growing Our Self-Awareness
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations is a crucial asset in the workplace. Participants will complete a self-assessment in this session and explore tools and techniques to grow their self-awareness and confidence.
3. Communication Basics
During this session, participants will explore their communication strengths and weaknesses and learn methods to improve them.
4. Communication Barriers
After a group case study, participants will discuss barriers to communication and strategies to overcome them.
5. Asking Questions
This session will examine questioning skills (including probing, open and closed questions).
6. Listening Skills
This session will discuss active listening skills, responding to feelings and reading cues. Participants will work on their listening skills by participating in fun group exercises and completing self-assessments.
7. Body Language
Body language combined with vocal tone can override or even cancel the meaning of our words. In this session, we will explore the physical aspect of communication.
8. Communication Styles
This session will allow participants to objectively examine the advantages and disadvantages of different communication styles.
9. Creating a Positive Self-Image
During this session, we will discuss the influence of self-image on personal outcomes. Participants will learn strategies to enhance their self-image.
10. Frame of Reference
This session will explore our frame of reference and the assumptions that we make. A group activity will allow participants to explore preconceptions and how to avoid them.
11. Techniques for the Workplace
In this session, participants will learn about two vital elements of a compelling message: preparation and delivery.
12. Assertiveness
How we see ourselves has an impact on how we interact with others. This session will investigate how participants can improve their self-image and deal with difficult situations assertively and positively.
13. Workshop Wrap-Up
Students will have an opportunity to ask questions and fill out an action plan.
Time Management
Our time is valuable, and a lot of it can be lost due to disorganization and distraction. In today’s busy workplace, we are bombarded with texts, calls, and to-do lists, causing us to fall short of completing everything that needs to be done…
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Time Management
Our time is valuable, and a lot of it can be lost due to disorganization and distraction. In today’s busy workplace, we are bombarded with texts, calls, and to-do lists, causing us to fall short of completing everything that needs to be done. The inability to manage time efficiently can lead to stress, overwhelm and burnout. In our one-day workshop, you will learn how to gain control of your day by managing your workflow and office space, planning and prioritizing appropriately and how to delegate.
Learning Objectives
In this workshop, you will learn how to:
o Organize yourself and your workspace for peak efficiency.
o Understand the importance of, and the most useful techniques for, setting and achieving goals.
o How to plan and schedule your time efficiently.
o Delegate appropriately and successfully.
Course Overview
1. What is Time Management?
To begin, participants will use their pre-assignment to identify areas where they want to change their time management approach and learn about the six time management principles.
2. Setting Goals
During this session, participants will learn to set SMART goals.
3. Planning Tips and Tricks
This session will explore different planning tools and their uses. After the break, participants will work on a case study to help a disorganized worker with his planning.
4. Setting Priorities
Next, participants will learn how to prioritize tasks according to their importance and urgency. We will also cover how to manage interruptions and distractions.
5. Making Decisions
Next, good decision-making is examined, as planning and setting priorities depend on knowing how to do this well.
6. Delegating
Oftentimes people spend time working on tasks that are better handled by someone else. This session will cover how to delegate effectively.
7. Scheduling
Along with setting goals, planning, setting priorities, making decisions, and delegating, scheduling is essential to competently managing time. This session provides tips for estimating how long it takes to complete tasks and creating a schedule.
8. Putting an End to Procrastination
This session will give participants some ways to tackle tasks they have been putting off.
9. Creating Order
Disorganization is a huge time waster. In this session, participants will learn how to create order by decluttering and using good organization techniques.
10. Organizing Your Files
During this session, participants will explore ways to manage paper and electronic files, including email.
11. Managing Your Workload
In this session, we will put into practice the techniques we have covered in the workshop by helping ‘Mary Marvelous’ manage her workload.
12. Workshop Wrap-Up
Students can ask questions and fill out an action plan at the end of the day.